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Return Policy

  • Return and Exchange Items:

  • - If the customer receives the goods that are not what the customer purchased or if there is a defect or damage, please contact us within 7 days and provide the relevant document number and attach a picture at the same time. This will ensure the interests of both parties. After understanding, the company will make different arrangements:
  • - If after understanding, the company made a mistake and damaged the product, we will reship the product to the customer as soon as possible.
  • - Please ensure that the item and its packaging are intact. (Return service is limited to one time, no refund)
  • - Any change or cancellation for any reason, except for defective damage, will not be accepted after the order is placed for any product marked "requires pre-order/reservation", and the payment will not be refunded. Please consider carefully before placing an order

  • - Once it is verified that the purchased goods meet the conditions for return or exchange, a special person will contact you to arrange the relevant return and exchange procedures. You can visit the store in person or arrange a third-party logistics to carry out the relevant return and exchange.

  • - If the customer fails to meet personal preferences or the quality is not as ideal after use, it cannot be returned or exchanged

  • -If you fill in wrong personal information or make mistakes, you will be responsible for the extra courier costs incurred by yourself

  • *Please read the above regulations carefully before paying, and you agree to the above regulations after placing an order and paying*

  • - Once it is verified that the purchased goods meet the conditions for return or exchange, a special person will contact you to arrange the relevant return and exchange procedures. You can visit the store in person or arrange a third-party logistics to carry out the relevant return and exchange.

  • - If the customer fails to meet personal preferences or the quality is not as ideal after use, it cannot be returned or exchanged

  • - If you fill in wrong personal information or make mistakes, you will be responsible for the additional courier costs

  • *Please read the above regulations carefully before paying, and you agree to the above regulations after placing an order and paying*

Goods and objects:

The pictures and information of the online shop are for reference only. Due to problems such as shooting lighting and color difference of different monitors, there may be color differences between the product picture and the actual product. The product is subject to the actual product
- Once the packaging of all goods is opened, the goods will not be returned for non-quality reasons

- Return the product in its original condition (original box or packaging, in new and unused condition).

- We cannot accept items that have been opened or used, unless the product is damaged or defective (except man-made damage).

- When items are received, please inspect them to ensure they are in good condition (ie not damaged or defective) and if there is a problem with your item please notify us immediately.
- We receive your return, we will propose a refund within 14 working days of receiving the goods, and send you an email or Whatapp confirmation. Please note that it may take a few days for the transaction to appear in your account.
- If your return is due to an error on this site (damaged, defective or incorrect item, etc.), we will offer a free return. In other cases, we will charge a return postage of HK$50.
- Due to improper handling and return shipping process, the goods are damaged or lost for any reason, the risk is borne by the buyer, and the company will not make any compensation and refund
- Due to improper handling and return shipping process, the goods are damaged or lost for any reason, the risk is borne by the buyer, and the company will not make any compensation and refund
***If the product is out of stock due to a certain item after the customer confirms the order and payment, we will only refund a single product that is out of stock. In any case, if the customer unreasonably requests a full refund Additional handling charges need to be borne by the customer***
If there is any handling fee/additional fee in the order, the fee incurred will be deducted first when applying for a refund (all payment transaction handling fees are 3%)
- If the order exceeds $500, the shipping fee is included. If a certain item is out of stock and the shipping fee is incurred, the customer's shipping fee will be charged. The customer can choose to pick up the product for free at the store or purchase any product over $500. Free shipping, under any circumstances If the customer unreasonably requests a full refund, the additional handling fee will be borne by the customer
Notes for returns and exchanges, if the product has the following conditions, it cannot be returned or exchanged:

         1) Returned goods that are more than 7 days old and not applied for this return order.

        2) The customer purchases the wrong model/style by himself/herself

        3) Due to market price fluctuations or preferential price changes
        4) Designate special offers or exhibits
        5) The package has been opened or the product has been artificially damaged or scratched
        6) Personal hygiene products and consumables such as razors, blood sugar test strips or blood sugar needles and other consumer products
        7) Each item can only be returned or exchanged once at most


Contact our customer service team with any return questions and we will be happy to assist you.

buyhome.com.hk has the right to change the terms and conditions without prior notice, and has the right to refuse to replace the product; in case of any dispute, buyhome.com.hk will have the final decision.