1. Security
1.1 Our goal is to make your shopping experience safer, more convenient and worry-free. We ensure that data is encrypted when leaving this website. This process involves converting information or data into codes to prevent unauthorized access.
1.2 Through the SSL secure data transmission layer, your personal data is protected during transmission. This encryption mechanism completely encrypts and protects your personal data (name, address, credit card number) from being stolen by anyone over the Internet. This method provides adequate security for all credit and debit card transactions.
1.3 Your personal information will be kept confidential, and we will not provide your email address to third parties except to meet our business operation needs. We have certain third-party service providers that perform important business responsibilities on our behalf, such as processing credit card transactions, fulfilling orders, and shipping mail. They can access the personal data needed to perform their duties, but they must not use it for other purposes.
2. Data collection and use
2.1 When you visit this website, our web server will temporarily record the technical details of the equipment used to access our website, such as the type of browser used, the installed operating system and device settings. In addition, we will record your IP address, and if you visit our website through a mobile phone or other device, we will record the UDID of your device. In addition, our web server collects certain data automatically transmitted by your web browser.
These data include:
The name of your internet service provider
The URL of this website you have visited
subpages of buyhome.hk
The date and time of your visit
2.2 When you make a purchase, we will record your billing and shipping address for transaction purposes, but we will not store your credit card or other payment details.
2.3 When you subscribe to our newsletter, if you are willing to provide it, we will collect your name, contact information and gender.
2.4 When you register an account, we will record the information you provide to us, such as your order records, brand preferences, product reviews and any other detailed information added to your profile.
2.5 When you submit any content through our inquiry form, we will store your contact information in order to follow up and answer your questions.
2.6 When you contact our customer service team, we may record the details of the communication in order to track your inquiries and better meet your needs.
2.7 You must be at least 16 years old to register a personal account, subscribe to our email, and/or place an order with buyhome. This website is not suitable for children, and we will not deliberately collect personal data from children under 16 years of age.
3. Purpose of collecting personal data:
3.1 We use your data to enable you to visit this website and perform anonymous usage statistics based on the automatically transmitted data (see section 2.1), which enables us to track the usage of our website and tailor it to your needs. In addition, we collect personal information for the following reasons:
Complete your order and maintain your online account.
Process orders or reservations and tailor our services to your needs.
Manage and respond to any queries or complaints received by our customer service team.
Based on your account information, shopping records and browsing activities, create your personalized website and display the content you are most interested in.
Improve and maintain this website and monitor its usage.
For market research purposes, for example, we may contact you to obtain feedback on our products.
To send you marketing information and show you targeted advertisements, we will first ask for your consent beforehand.
For security purposes, investigate fraud and protect us and third parties when necessary.
Comply with our legal and regulatory obligations.
If necessary, we may also use your personal data to enforce our third-party rights.
3.2 We will process your personal data in accordance with the legal basis of the following data protection laws:
Because this is a necessary procedure to complete the transaction with you or before the transaction with you (for example, after you place an order on the buyhome network, we will use your personal data to process the payment and complete your order).
Because we have obtained your consent (for example, when you contacted us through the inquiry form, you added optional information to your account information, or you agreed to receive our marketing information).
Because this is in our legitimate interest as an e-commerce provider and helps maintain and improve our services. We always hope to understand our customers better in order to provide the best products and customer experience. We use your information to make the buyhome network you see more personal, and to make products and offers more tailored to your interests and needs.
4. Disclosure of information to third parties
We transfer personal data related to order processing to service providers who help us process orders, especially those that involve credit card billing services. We only need to transmit data for payment purposes.
We will also disclose personal information in the following situations:
Operate this website together with other companies.
Our suppliers and service providers, such as payment processors and shipping/logistics companies, perform our work.
Consult our professional and legal advisors.
Conduct fraud prevention and detection with third parties.
Respond to law enforcement agencies or other government agencies, such as reporting fraud or legal requests.
If we sell any business assets, we may disclose the personal information of our customers to potential buyers. In this case, we will make reasonable attempts to ensure that the buyer is bound by the terms of this privacy policy.
Otherwise, we must first obtain your consent, or legally allow it to do so.
5. Cookie Policy
We use cookies and similar technologies on this website to provide visitors with various functions and make your online visit more enjoyable and personalized.
5.1 Cookies are small files, usually encrypted files stored in the browser directory. Cookies can identify you as a specific customer and store your personal preferences when using this website and technical information. The main benefit to you is that you do not need to enter the information contained in the cookie every time you visit this website. Cookies do not necessarily contain or disclose personal information. However, if you have entered personal information on this website, it may be stored in the cookie data. Operators of other websites cannot access these files.
5.2 We use Google Analytics on this website. This is a web analysis service provided by Google, which can collect detailed statistical data on website traffic and its sources. We only use Google Analytics for statistical purposes, for example to track how many users clicked on a particular product. Google Analytics is based on cookies and records information about your use of this website, including your IP address. To prevent users from being identified by their IP address, we use a special code to ensure that your IP address is only recorded in a truncated (hence anonymous) form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. in the United States. Google conducts self-certification in accordance with Privacy Shield and provides adequate protection for your personal data in accordance with EU laws. You can download and install a plug-in through the following link to prevent this data from being collected and transmitted to Google Inc.: tools.google.com/dlpage/gaoptout.
5.3 The default settings of most browsers allow the acceptance of cookies. In your browser settings, you can completely prohibit the use of cookies, prevent certain cookies from being set, or require you to be notified every time a request to set a cookie is made. For more details about these settings, please refer to the "Help" section of your browser. You can disable cookies or delete existing cookies on your computer. Please note that if you disable cookies, some areas of the website may not function properly, such as logging in to your account.
6. Data storage and retention
We will only keep your personal data for the above purposes, so the retention time will vary depending on your interaction with us. For example, if you shop on this website, we will keep your purchase records during the invoicing, tax payment and return guarantee period. If it is necessary to protect us from legal claims, we will also keep records of communications with you (for example, when you complain about products). If we no longer need to keep your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we will record your email address to ensure that we will not send you marketing emails in the future.
7. Your rights
7.1 You have the following rights to personal data:
View your profile and receive information about its use
Modify and/or complete your information
Delete your data
Restrict our use of your data
Receive your data in a portable format
Deny our use of your data
If you give your consent through a legally based procedure, such as subscribing to our marketing emails, you can revoke our right to use your data.
If you want to exercise your rights, or if you have any questions about the data we hold about you or the use of data, you can contact us at any time via cs@hellobear.com.hk. Please note that such personal data may be required for shopping or participating in promotions on our website.
7.2 If you wish to delete your data, unless we are obliged to continue storing it to meet the legal retention period, it will be deleted from our system immediately. In this case, we will ensure that your data will not be used for other purposes. Before granting access or allowing updating and/or deleting your personal data, we may take reasonable steps to verify your identity.
7.3 For subscribing and receiving marketing emails, we follow an opt-in/opt-out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in each email. Please note that we may contact you from time to time and provide service information (such as order and delivery confirmation, and information about your legal rights).
7.4 We will execute any request that meets your rights in accordance with the law. But please note that there are many restrictions on these rights, and there may be situations where we are unable to fulfill your request. We hope to resolve any of your complaints, but you also have the right to contact the local supervisory authority for data protection.
8. Link to other websites
Our website contains links to websites operated by third-party providers. This privacy statement does not apply to personal data collected, processed and used by such third parties. Please note that we cannot take any responsibility for the content of third-party websites or their compliance with data protection requirements. Therefore, we recommend that you refer to their data protection guidelines.
9. Modifications to this privacy policy
We may change our privacy policy at any time. We will post these changes so that you can understand the information we collect, how we use the information, and under what circumstances we may disclose the information. If we plan to use your data for a new purpose, we will update our privacy policy before starting any new processing and notify you of the change.
10. Contact method
If you have any questions about the privacy and security of your personal information, or want to update or delete your information, please contact us.
Buyhome
2/F, Fook Cheong Building, 63 Hoi Yuen Road, Kwun Tong
Email: cs@buyhome.hk
Phone: (852) 6813 3688
