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FAQ

1. How to enjoy free shipping?
Anyone who spends $500 or more in a single purchase will receive a free delivery service in Hong Kong once. Where the consumption amount is less than $500, the delivery service will charge an additional delivery fee of $25 or more.
Pick up at the store and all shipping costs.

2. Is the delivery service limited to Hong Kong?
Products purchased on the Baijiahui website enjoy Hong Kong delivery service.

3. Can I change the shipping address of a confirmed order?
Sorry, you cannot change the delivery address of a confirmed order on the system yourself. If you want to change it, please call 57028109.
Whatsapp: (852) 57028109
Or email to cs@buyhome.hk to contact our customer service department to handle it for you.
Please note that if the order status is "delivery", the delivery address or time cannot be changed.

4. How do I know if the address is suitable for delivery service?
Delivery service is limited to designated areas, fixed addresses in the Hong Kong Special Administrative Region, including Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. If you have any enquiries about other special delivery areas, please contact the customer service department of Baijiahui. The delivery service is not applicable to non-fixed addresses, restricted border areas, outlying islands, warehouses, and places where delivery cannot be carried out by stairs but the entrance to the house through the terrace is required.

5. How do I choose to pick up my goods at a Buyhome store?
When shopping, customers can choose the online shopping collection service at the Baijiahui store on the checkout page to pick it up.

6. How do I know that the goods are available for self-collection at Buyhome stores?
If the goods are already available for pick-up at a Buyhome store, the customer will receive a short message to notify the pick-up time, and pick up the goods according to the selected pick-up store and date.

7. What should I do if the goods cannot be picked up at the selected time and date?
If the customer has not picked up the goods within 3 days from the selected pick-up date, please contact the customer service department and pick up the goods as soon as possible within the specified time. If the customer has not picked up the goods within 13 days from the selected date, it will be deemed to have given up the goods, and the relevant order will be cancelled and related service fees will be charged. In addition, the relevant payment will be refunded to your credit card account that you paid at the Baijiahui online store. For inquiries, please contact the customer service department.

8. What supporting documents should be brought when picking up the goods?
When picking up the goods, you only need to provide the order two-dimensional barcode and the account registered at the time of order for identity verification. If you fail to provide any of the above information, Bacera has the right to refuse to pick up the goods.

9. If I cannot pick up the goods in person, can I arrange for someone to pick it up?
can. When picking up the goods, you only need to provide the two-dimensional barcode of the order and the identity verification of the account registered at the time of order. Please note that if you fail to provide any of the above information, Bacera has the right to refuse to pick up the goods.

10. Can I change the pick-up store after confirming the order online?
Once the order is confirmed, the selected pick-up store cannot be modified, or the fixed address delivery service will be used instead. For other inquiries, please contact the customer service department.