Shipping Service Method
1. What express delivery methods are available in Hong Kong?
1.1. In Hong Kong, you can choose SF Express for door-to-door delivery, SF smart cabinet self-pickup or SF self-pickup point self-pickup
2. SF Express Notice
2.1. Please be sure to provide the correct contact number and delivery address when placing an order and paying
2.2. The company will not be responsible for delays in logistics time or even loss of delivery due to your filling in wrong information
2.3. After confirmation of receipt of payment, the goods will be shipped within 1 to 3 working days. (Except for pre-ordered items. In case of bad weather, customer service and shipping process may be affected)
2.4. In case of out of stock/discontinuation of production, the customer service staff will contact you separately.
2.5. After delivery, you will receive an email and SMS with the tracking number from SF Express. At that time, please go to the provided website to follow up the logistics situation.
2.6. If the net order amount exceeds $500, you can enjoy local free shipping (except for designated products); otherwise, the shipping fee will be paid by you (buyer).
2.7. The company will not be responsible for any damage in transit.
3. Shipping cost calculation
3.1. In Hong Kong, charges are generally based on weight and volume. For details, please refer to the official website of SF Express.
4. How long does it usually take to receive the goods?
4.1. About 1 to 3 working days in Hong Kong, depending on the arrival date of individual products. (Except for pre-ordered products. In case of bad weather, customer service and shipping process may be affected)
4.2. Orders on Friday, Saturday or holidays may take longer to arrive
5. How to know the delivery status of the goods?
5.1. Hong Kong Region. When our company completes the shipping process, you will receive an email to notify you of the update of the order status and you will get a set of SF Express tracking number. After SF Express receives the package, SF Express will notify you by SMS whenever there is a logistics update.
6. How to add a shipping address
6.1. After logging in, you can click on the "Member Center" on the upper right, and enter your correspondence or delivery address (you can fill in more than one). When you place an order next time, you can directly select the correct delivery address on the order page delivery address.
6.2. You can also enter the delivery address when placing an order and click to save the address, so that you do not need to enter the address again when shopping in the future.