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Consumption Voucher FAQ


If you want to receive Buyhome’s first-hand latest promotional information,
register your information here!

Last updated: 2021-7-23

About Payment procedures and FAQ


Does Buyhome online order accept Octopus HK/WeChat Pay HK/Alipay HK payment methods? 
Yes, we accept these three payment methods (Octopus HK/WeChat Pay HK/Alipay HK) in our brick-and-mortar stores and on our online site. 


How many brick-and-mortar stores do Buyhome currently operate? Will Buyhome expand more redemption points to facilitate customers from other regions in Hong Kong?
Currently, we have 4 brick-and-mortar stores in Kwun Tong, Yau Tong, Wong Tai Sin and To Kwa Wan respectively. For online shoppers, we welcome you to choose any SF Redemption Station, OK convenience stores, 
7-11 convenience stores and SD Express EF Locker throughout Hong Kong Island, Kowloon and New Territories to facilitate you to pick up the ordered products. 


If the consumption vouchers are not sufficient to pay the full amount of the product or the order, can other payment methods be incorporated to make up the difference and pay?
Yes, we accept other payment methods along with consumption vouchers. Maximum payment methods will be 2 (including the method of using available payment method for the consumption voucher).
For online orders: You can use WeChat Pay HK / AlipayHK / PayMe / bank transfer / ATM / FPS payment methods to make up the difference. The difference payment record can be sent on WhatsApp
to our customer service department at 5702 8109 and please make sure the order number is provided.
For in-store purchase: You can use cash / WeChat Pay HK / AlipayHK / PayMe / credit card / Octopus / EPS payment methods to make up the difference.


Is there a discount guide for using consumption voucher at Buyhome?
Yes, we will launch a series of online and offline discounts, 3-folded discounts at Buyhome, redemption prices and specific product discounts from August 1. For details, please follow Buyhome’s Facebook or Instagram pages.
After paying with electronic vouchers, can the balance be paid in interest-free installments?
There is no interest-free installment at the moment, and we are working hard to strive for interest-free installment cooperation with different payment companies.


After paying with electronic vouchers, can the balance be paid in interest-free installments?
There is no interest-free installment at the moment, and we are working hard to strive for interest-free installment cooperation with different payment companies.


Can the balance be paid in interest-free installments when paying with consumption vouchers?
There is no collaboration with interest-free installment companies at the moment, and we are striving to provide this option of interest-free installment with different payment companies.

How should I use consumption vouchers to pay?

1) Create/Log in to your account, add your favorite products to the shopping cart, and click "Order Checkout".
2) Fill in the delivery location, contact information and delivery method, select the payment method and click "Go to checkout".
3) Choose the following payment method (and payment procedures as below) 

a) Octopus (payment procedure):
Only the computer or tablet version is supported. After scanning the code with the Octopus App, enter the amount payable and upload a picture of the successful payment to verify the payment record.
If the mobile phone fails to upload the picture successfully, please WhatsApp the payment record to 5702 8109, and provide the order number, and the processing time for payment verification is 1 working day.

b) WeChat Pay HK / AlipayHK (payment procedure):
Please save the QR code or take a photo for payment by scanning the QR code. Enter the payable amount at checkout, note the last six digits of your order number, and upload a picture of successful crediting.
In order to check the account record, if you fail to upload to upload the picture with your phone to the order, please WhatsApp the account record to 5702 8109, and the processing time for payment verification is 1 working day.

c) Settle a payment by using consumption voucher and other payment method
First, choose your consumption voucher method. If the voucher is insufficient to cover the whole order and there is a balance unsettled,
you can use the following payment methods: WeChat Pay HK / AlipayHK / PayMe / Bank Transfer / ATM / FPS to pay for the difference,
the payment record of the difference can be WhatsApp to 5702 8109, and please provide the order number. 
The payment verification period is 1 working day.

For an electrical appliance purchase, can several customers use their coupons to pay for it?
Yes.
Brick-and-mortar store: Branch colleagues can arrange the payment collection. 
Online shop: Upload/Send the payment record to WhatsApp at 5702 8109, and please provide the order number. 


Can I accumulate Buyhome cash dollar for purchases with consumption voucher?
Yes, you can gain Buyhome cash dollar for purchases with consumer voucher.


Can I use the first installment of consumption voucher coupon as the deposit of the order, then paying the remaining balance when the second installment of consumption voucher is received?
Yes, please reach out and register on WhatsApp 5702 8109 to arrange separate payment for you. The products will be delivered or redeemed after the payment is received.


Are there any restrictions on the types of goods purchased by the coupons?
Yes, please be mindful of payments such as cash / bank transfer / ATM / FPS and the designated discount products.


What is the refund policy for orders settled with consumption vouchers?
Refunds will be arranged according to the existing policy. For branch return arrangements, please check with the store staff. For online store return arrangements, please refer to: https://www.buyhome.hk/about/policy


Arrangement and more details about $5000 Government Consumption Vouchers
will be updated regularly. Please stay tuned, thank you!