How should I use consumption vouchers to pay?
1) Create/Log in to your account, add your favorite products to the shopping cart, and click "Order Checkout".
2) Fill in the delivery location, contact information and delivery method, select the payment method and click "Go to checkout".
3) Choose the following payment method (and payment procedures as below)
a) Octopus (payment procedure):
Only the computer or tablet version is supported. After scanning the code with the Octopus App, enter the amount payable and upload a picture of the successful payment to verify the payment record.
If the mobile phone fails to upload the picture successfully, please WhatsApp the payment record to 5702 8109, and provide the order number, and the processing time for payment verification is 1 working day.
b) WeChat Pay HK / AlipayHK (payment procedure):
Please save the QR code or take a photo for payment by scanning the QR code. Enter the payable amount at checkout, note the last six digits of your order number, and upload a picture of successful crediting.
In order to check the account record, if you fail to upload to upload the picture with your phone to the order, please WhatsApp the account record to 5702 8109, and the processing time for payment verification is 1 working day.
c) Settle a payment by using consumption voucher and other payment method
First, choose your consumption voucher method. If the voucher is insufficient to cover the whole order and there is a balance unsettled,
you can use the following payment methods: WeChat Pay HK / AlipayHK / PayMe / Bank Transfer / ATM / FPS to pay for the difference,
the payment record of the difference can be WhatsApp to 5702 8109, and please provide the order number.
The payment verification period is 1 working day.
For an electrical appliance purchase, can several customers use their coupons to pay for it?
Brick-and-mortar store: Branch colleagues can arrange the payment collection.
Online shop: Upload/Send the payment record to WhatsApp at 5702 8109, and please provide the order number.
Can I accumulate Buyhome cash dollar for purchases with consumption voucher?
Yes, you can gain Buyhome cash dollar for purchases with consumer voucher.
Can I use the first installment of consumption voucher coupon as the deposit of the order, then paying the remaining balance when the second installment of consumption voucher is received?
Yes, please reach out and register on WhatsApp 5702 8109 to arrange separate payment for you. The products will be delivered or redeemed after the payment is received.
Are there any restrictions on the types of goods purchased by the coupons?
Yes, please be mindful of payments such as cash / bank transfer / ATM / FPS and the designated discount products.
What is the refund policy for orders settled with consumption vouchers?
Refunds will be arranged according to the existing policy. For branch return arrangements, please check with the store staff. For online store return arrangements, please refer to: https://www.buyhome.hk/about/policy